Refund & Return Policy

Thank you for shopping at Koko Grocery. We always aim to provide the best quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we are here to help.

1. Perishable Items (Fruits, Vegetables, Frozen & Fresh Products)

Due to the nature of perishable items, we do not accept returns or offer refunds once the product has been delivered unless:

The product is damaged.
The product is expired or spoiled upon delivery.
The wrong product was delivered.

If you receive any damaged, expired, or incorrect items, please contact us within 24 hours of delivery with photos and details at [support@kokogrocery.com].

2. Non-Perishable Items (Packaged, Dry & Grocery Products)

You may request a refund or exchange for non-perishable items within 7 days of delivery if:

The item is unused, unopened, and in its original packaging.
The item is incorrect or defective.

Return shipping costs for non-defective items will be the customer’s responsibility.

3. Refund Processing

Approved refunds will be processed to your original payment method within 3-7 business days.
In case of COD (Cash on Delivery) orders, refunds will be processed via bank transfer or store credit.