Privacy Policy – Koko Grocery
At Koko Grocery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and manage the personal information you share with us when using our website and services.
Purpose of Collecting Personal Information
We collect and use your personal information for the following purposes:
To process and deliver your orders.
To handle payments and provide billing information.
To manage customer accounts and maintain customer records.
To improve your shopping experience on our website.
To send you promotional offers, newsletters, product information, and special deals.
To inform you about new products, services, and campaigns.
To notify you of prize draws, campaigns, or giveaways you participate in.
To provide customer support and respond to your inquiries.
To conduct surveys, feedback requests, and market research.
To analyze website usage and customer trends for marketing and product development.
To improve our website, services, and customer satisfaction.
To ensure security and proper functioning of our website.
To simplify registration and customer service processes when you use other Koko Grocery services.
To perform tasks and operations delegated to us by partner companies or affiliates.
To comply with legal obligations and enforce our terms of service.
To communicate important updates, notices, or operational information regarding our services.
Any other purposes directly related to the operation of Koko Grocery’s services.
Protection of Personal Information
We take appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Personal information collected will only be used for the purposes stated above and will not be used beyond these purposes without your prior consent.
Disclosure of Personal Information
We will not disclose or share your personal information with third parties without your consent, except in the following cases:
When you have given prior consent.
When required to protect your life, health, or property in an emergency.
When required for public health or child welfare purposes and obtaining consent is difficult.
When disclosure is required by law or requested by government or legal authorities.
When requested by law enforcement or public agencies for legitimate reasons.
When part of our operations is outsourced to trusted third-party partners.
When permitted without notification under applicable laws and regulations, including Japan’s Personal Information Protection Law.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us:
Email: support@kokogrocery.com
Website: www.kokogrocery.com