Welcome to kokogrocery.com (referred to as “the Site”), operated by Koko Grocery (referred to as “the Company”). These Terms of Service (referred to as “Terms”) govern your use of our website and services. By accessing or using our Site, you agree to be bound by these Terms.

1. Definitions

• Users — Refers to customers who have registered an account on the Site, agreed to these Terms, and purchased products provided by the Company.

• Trademarks — Refers to all logos, brand names, and trademarks owned or licensed by the Company.

• Content — Refers to all text, images, audio, video, graphics, and any material displayed on the Site.

• Affiliated Companies — Refers to partners or third-party companies working with the Company to provide services.

2. Use of Service

1. Users may access and use the Site’s services in accordance with these Terms and other policies defined by the Company.

2. Customers are required to register an account to purchase products from the Site.

3. If you wish to delete your account, please contact us at support@kokogrocery.com with your name, registered email, and user ID. The Company will process your request after confirming your identity.

4. Customers must comply with all terms, conditions, and policies. If a customer violates any of these Terms, the Company reserves the right to suspend or terminate their account and deny future access to the Site.

5. The Company may update or introduce additional terms, which users must agree to in order to continue using the Site.

6. By registering, customers agree to receive order-related communications and promotional information via email, SMS, or other contact methods.

3. Intellectual Property

All content, trademarks, logos, and materials on the Site are owned by the Company or its partners and are protected by copyright and intellectual property laws. Unauthorized use is strictly prohibited.

4. Prohibited Actions

Users are prohibited from engaging in any of the following actions while using the Site:

• Providing false or inaccurate information during registration or checkout.

• Using another person’s identity or account.

• Failing to complete payment obligations for previous purchases.

• Interrupting, harming, or disturbing other users’ experience on the Site.

• Unauthorized use by minors without parental consent.

• Using the Site from locations outside of Japan.

• Violating any intellectual property rights of the Company or any third party.

• Violating laws, regulations, or public order and morals.

• Engaging in or promoting criminal activity.

• Performing any act that causes technical damage to the Site or disrupts its operations.

• Any other action the Company deems inappropriate or harmful.

If a user engages in any prohibited actions:

• The Company reserves the right to cancel orders, suspend or terminate the user’s account, or refuse further service.

• The Company may seek compensation for any damages resulting from the prohibited action.

5. Modifications to Terms

The Company reserves the right to update or change these Terms at any time without prior notice. Changes will become effective upon posting on the Site. It is the user’s responsibility to review the Terms periodically.

6. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:

Email: support@kokogrocery.com
Website: www.kokogrocery.com