Business Name (Legal Entity):
Koko Groups KK

Business Owner:
Mrs. Revathi Soundiramourty

Business Address:
101-10024 , Tokyo, Chiyoda-ku, Kanda Izumicho, 1-6-16 Yamato Building 405

Phone Number:
03-5936-9596
Business Hours: 10:00 – 18:00 (excluding weekends and holidays)

Email Address:
support@kokogrocery.com

📦 Additional Fees

  • Shipping Charges: ¥880 to ¥1,210 depending on the region.
  • Free shipping is available on qualifying orders as outlined on the Shipping Policy.
  • COD (Cash on Delivery) handling fee: ¥330
  • Any bank transfer fees are the responsibility of the customer.

💳 Accepted Payment Methods

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Google Pay
  • Apple Pay
  • Stripe Link
  • Local bank transfer (if available)

💰 Product Pricing

All product prices listed include consumption tax and are displayed on each product page.

⏱️ Delivery Time

  • Orders are typically processed within 2–3 business days.
  • Delivery usually takes 1–5 business days depending on the destination.
  • Estimated delivery dates are shown at checkout.

💼 Payment Timing

  • Credit card and digital payments are charged at the time of checkout.
  • For bank transfers, payment must be made within 3 business days of placing the order.

🔄 Returns & Exchanges

🔹 Customer-Initiated Returns (non-defective items)

  • Orders may be canceled before they are shipped.
  • Once shipped, unopened items may be returned or exchanged within 2 days of delivery.
  • Please contact our customer support before returning any items. Return shipping costs are paid by the customer.

🔹 Defective or Incorrect Products

  • If you receive a damaged or incorrect item, please contact us within 2 days of delivery.
  • We will replace the item or issue a refund at no additional cost to you.

🗓️ Application Period

Orders are accepted year-round unless a specific sale period is mentioned on the product page.

📦 Quantity Limitations

Some products may have limited availability or quantity limits per customer (e.g., “Limit 2 per household”).

📎 Notes

This disclosure is provided in accordance with the Specified Commercial Transactions Act (特定商取引法).

For questions, please contact:
Koko Groups KK.
Email: support@kokogrocery.com
Phone: 03-5936-9596